Submit a Repair Order

A Repair Order (below form) must be submitted before returning any product to Juniper Systems for servicing. Allegros from Canada should be sent to TradeTec. If you have an account and are logged in, contact information may automatically be filled in below.

Before requesting a repair, please review all the possible solutions in our Frequently Asked Questions (FAQs).

First Name*
Last Name*
Company*
Phone*
Cell (Mobile)
Email*
Verify Email*

Return Shipping Address

Street Line 1*
Street Line 2
City*
State/Province*
Postal Code*
Country*

Billing Address

Street Line 1*
Street Line 2
City*
State/Province*
Postal Code*
Country*
Preferred Shipping Method/Account for RMAs (ex: UPS Overnight Account #1234567)
Custom Tracking Number (RMA/PO)

Note: If no custom tracking (RMA/PO) number is provided, the repair will be tracked by the product serial number (recommended). We can provide our tracking (RMA) number upon request, but obtaining one before shipment is no longer required. Though you may still want to give us time to recommend possible alternative solutions.

Repair Lead Time*

Note: Lead time estimates exclude shipping time and time spent at OEM/reseller facilities when not shipped directly to Juniper Systems. Expedite fees may be waived if product is under Extended Warranty coverage. Expedite Service lead times are not guaranteed (though charges may still apply) if payment information is not provided prior to repair or we are unable to contact you within the lead time to obtain payment information.

Product*
Serial Number(s)*

Note: More than one unit can be submitted on individual standard repair orders (not expedites). Each product model and serial number can be listed in the repair description field.

The Allegro Field PC serial number can be found inside the battery compartment on a white label beneath the compartment door hinge.

Detailed Description(s) of Repair/Upgrade*

Include as many of the following elements as possible when describing the problem:

  • What happened?
  • When did it occur?
  • What parts or processes were involved?
  • How widespread is the problem (occurs on multiple units)?
  • Who found the problem (who to contact for more details)?
  • Where did it happen?
  • How often has it occurred?
  • Include a measurement describing the impact of the problem (e.g. how much does it cost the organization?)
  • If the issue is intermittent, be sure to detail the exact steps in order to recreate it.
Payment Method*
Purchase Order #


Contact with quote if repair costs exceed:

Note: Providing payment information and a dollar amount not to exceed ($500 US dollars recommended) will reduce the lead time of the repair. The exact amount of the repair will be billed. If the repair is determined to cost more than what you pre-authorized, we will call you with the exact cost to approve before we proceed.

A minimum charge for one hour labor may be applicable to all non-warranty repairs (even for basic data recovery or salvage evaluations) regardless of the final repair outcome.

The best method to contact me (to obtain information, to provide a final repair cost quote if over $500 US dollars, additional repair/upgrade information, etc.) is by:



 
By checking this box, I agree to the terms expressed in the Juniper Systems Repair Policies and Warranty Policies.
Please select a Repair Lead Time above.
Please select a product above.